Mobile / Sports
fc1111 publishes these legal terms so you know exactly where you stand as an account holder. Access to our platform and services depends on your local law and the eligible regions we operate in — read through what applies to your account before you proceed.
Our legal framework governs the relationship between fc1111 and every account holder who accesses the platform from Bangladesh or any other eligible region. Nothing in these terms overrides your local law. Where your jurisdiction places restrictions on online gaming or casino services, those restrictions apply regardless of what our platform makes available technically. We do not represent that access is lawful in every location — you take responsibility for verifying whether using fc1111 is permitted where you are. Transactions processed through Nagad, Rocket and Upay are subject to the terms those payment providers apply independently of fc1111. Our platform terms cover your account conduct, game participation, fund management through your account wallet and any communications you receive from us. We may update these terms when our operating conditions change; the version published here at the time you use the platform is the version that applies. If a section is found unenforceable under local law, the rest of the terms remain in effect. Your continued use of the account after a policy update constitutes your acknowledgement of those changes. Questions about specific clauses can be directed to our support team through the contact routes listed on this page.
These terms apply to your direct interaction with fc1111 — your account registration, game participation, wallet activity and communications with our team. They do not extend to services operated by third parties, even where those services are accessible through links or integrations on our platform. Understanding scope helps you know which entity to contact when a question arises.
Policy terms apply fully to how your account is created, verified, suspended or closed. Steps shown in your account area reflect our current requirements; follow the fields and instructions displayed there rather than assuming a fixed process.
Wallet movements processed through Nagad, Rocket or Upay are covered by our terms only to the extent of what fc1111 controls. Each payment provider applies its own terms on top of ours; disputes with the wallet provider fall under their policy, not ours.
Game content supplied by studios available in our lobby — including titles such as Live Cricket Pitch and Blackjack Fiesta — falls under the content licence terms those studios operate. Our policy governs your access to that content, not the content itself.
Any external service you reach from our platform, including linked pages or wallet apps, operates under its own terms. fc1111 does not accept liability for third-party conduct, content or data handling once you leave our platform environment.
Your account gives you direct access to the records and controls covered by these terms. Transaction history, wallet movements and account settings are visible once you sign in — you do not need to submit a formal request to review what your account has recorded. Corrections to personal details can be made through the account settings area; follow the fields shown there and save the updated information. If a detail cannot be changed directly — for example, where identity verification locks a field — contact our support team with the relevant information and we will review it. Questions about how your data is held, what is retained and how long records are kept can be sent to us through the published contact routes on this page. We aim to respond clearly and without unnecessary delay. You may also raise a complaint if you believe any part of our policy has been applied to your account incorrectly; the support team is the right first point of contact for that.
Sign into your account to see your transaction history and wallet activity. Everything fc1111 holds on your account movements is visible there without a separate data request.
Open account settings to update your contact information or personal details. Fields locked by verification cannot be self-edited; contact support with the change you need and we will process it.
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, send your question through the support routes listed below. Be specific about the section or transaction in question.
For wallet discrepancies involving Nagad, Rocket or Upay that appear to relate to our processing rather than the payment provider, open a support request and attach the transaction reference shown in your account.
Policy questions, account corrections and complaint submissions all go through the contact routes published on our site. Use the route that matches your query type — live chat for account-level clarifications, email for formal written requests and the help centre for published policy documents. We do not operate undocumented channels, and we do not make policy commitments through unofficial contact points.
Open the chat widget visible on our site pages to ask account-specific questions about how a policy term applies to your wallet or game history. Available through the site interface on both mobile and desktop.
Send formal written queries — including data questions, account correction requests and complaint submissions — to the support email address published in our contact section. Include your account reference and the specific policy area your query covers.
The help centre section of our site holds published policy documents and answers to common account and legal questions. Check there first; it covers scope, rights and the process for raising a dispute without waiting for a reply.
Our approach to data handling, cookies, account security and retention is shaped by what your account needs to function and what the platform requires to operate within its eligible regions. We collect only what is necessary and we describe that in the policy documents accessible through the help centre.
Account registration data and transaction records tied to Nagad, Rocket or Upay wallet movements are stored to operate your account and meet our policy obligations. We do not sell account data to third parties, and we do not use it outside the stated purposes.
We use cookies to maintain your session when you browse the lobby or access your account on mobile. Cookie settings can be managed through your browser. Disabling cookies may affect how account features load on your device.
Your account credentials are your responsibility to protect. If you suspect unauthorised access, contact us immediately through the published support routes. We will review the account and follow the steps described in our security policy.
We retain account records for the period described in our published data policy. Requests to understand what is held or to ask about deletion can be submitted by email to our support team with your account reference included.
These questions cover what account holders in Bangladesh most commonly ask about how our legal terms apply, where rights sit and how to act on them. If your question is not here, the help centre and support team are both available through the routes listed above.
Access to fc1111 depends on your local law and eligible region. We do not confirm legality for every jurisdiction. You are responsible for checking whether using the platform is permitted where you are before opening or using an account.
Wallet movements processed through your fc1111 account — including those tied to Nagad, Rocket or Upay — fall under our terms to the extent we control the processing. The payment provider's own terms apply on their side of the transaction independently.
Open account settings once you are signed in and update the relevant field directly. If the field is locked due to verification, submit a correction request through live chat or email support with your account reference and the detail you need changed.
Yes. Send a written request to our support email with your account reference and a description of what you want to see. We will respond through the same channel with the information covered by our published data policy.
The version published on this page at the time you use the platform applies to your account. Continued use after an update is treated as acknowledgement of the new terms. We recommend checking this page when you receive any notification of a policy change.
Contact our support team through live chat or the published support email. Describe the specific policy section and the account action or transaction you believe was handled incorrectly. Include your account reference so we can review the relevant record.