Mobile / Sports
Before you open an account or place any activity on fc1111, these terms set out what we expect from you and what you can expect from us. Access to fc1111 depends on your local law and eligible regions, so please read this page carefully before proceeding.
These terms and conditions form the complete agreement between you and fc1111 for any use of the platform, including browsing the game catalog, opening an account, making wallet transactions and contacting support. By continuing to use the site, you confirm that you have read and accepted every clause on this page. If any section is unclear, you should stop and contact our support team before proceeding further. Where your use of fc1111 involves a payment wallet — such as Nagad, Rocket or Upay — the terms of that wallet provider also apply alongside ours. We do not override or override or replace the rules of those services; both sets of terms operate at the same time. Any conflict between our terms and a wallet provider's terms should be brought to our support team for clarification. These terms may be updated at any time. We do not undertake to notify you individually of every change, so checking this page periodically is your responsibility. Continued use after an update constitutes acceptance of the revised terms. If you disagree with any revision, close your account and stop using the platform. Access and availability of fc1111 remain subject to applicable local law and eligible region restrictions at all times.
Transactions through Nagad are subject to both fc1111 terms and Nagad's own wallet terms simultaneously.
Rocket wallet payments operate under Rocket's published service conditions as well as our platform rules.
Upay transfers follow Upay's own terms in addition to the conditions set out here.
Not every activity on or near fc1111 falls under this single document. Understanding what these terms cover — and what they do not — helps you know where to look when a question comes up. The four areas below define the boundaries of this policy so you can identify the right reference point for each type of query you raise.
Creating, verifying and operating your fc1111 account falls fully within these terms. This includes login credentials, account suspension, reactivation and any action taken from within your signed-in session. Eligibility for account access depends on local law and eligible regions.
Deposits, withdrawals and wallet transfers processed through Nagad, Rocket or Upay are covered by these terms as far as the platform side is concerned. The wallet provider's own terms govern their side of each transaction independently.
The game catalog, studio listings from Bigtime Gaming, Microgaming, Pragmatic Play, Habanero and PlayStar, promotional notices and support articles published on fc1111 are all covered. We control this content and these terms apply to how you interact with it.
External websites, wallet apps and any service reached by leaving fc1111 are not covered by these terms. Once you navigate away from our domain, the relevant third party's own policies take over and we have no responsibility for their content or conduct.
These terms are not one-sided. You have specific, actionable steps available to you when you want to review what we hold, correct something on your account or raise a concern about how these rules are being applied. Each action listed below has a path you can follow right now without waiting — either inside your signed-in account area or by reaching the support team through the published contact routes. If you spot an error in your account details, the account settings section lets you update most fields directly. For fields that require identity verification to change — such as the mobile number linked to your Nagad or Rocket wallet — the process is explained inside the account area itself. Follow the instructions shown there rather than assuming a channel; the steps visible in your account are the authoritative ones. Where something cannot be self-served, the support routes on this page are the right escalation path.
Open your account transaction history to see a log of deposits, withdrawals and session activity. This record is available in the signed-in area and reflects what we hold against your account at the time of viewing.
Update your name, contact details or linked wallet information through the account settings page. Fields tied to wallet verification — Nagad, Rocket or Upay numbers — follow the identity steps shown in your account.
If a clause in these terms is unclear or you believe it has been applied incorrectly, contact the support team using the routes published on this page. State your account reference and the specific clause you are asking about.
Account closure, data deletion requests or changes to communication preferences can be submitted to support. We will confirm receipt and follow the process set out in the version of these terms current at the time of your request.
If something in these terms raises a question you cannot resolve by reading this page, the support routes below are the correct way to reach us. Use the channel that suits your query and have your account reference ready to speed up the response. Availability of support depends on the routes published on the site at the time you contact us.
Open the live chat widget from any page on fc1111 while signed in. This is the fastest route for questions about how these terms apply to a specific account action or transaction.
Send a written query to the support email address published in the site footer. Email is suited to detailed policy questions where you need a written record of the response for your own reference.
The help centre, accessible from the signed-in account menu, contains published answers to common terms questions including wallet transaction rules for Nagad, Rocket and Upay. Check there before contacting the team directly.
These terms are not just a legal formality — they describe real processes running on your account every time you log in, make a wallet transfer or contact the support team. The four areas below explain how we manage the obligations these terms create, so you can see the operational reality behind the policy language rather than just reading abstract clauses.
Account data you provide — including the mobile number linked to your Nagad, Rocket or Upay wallet — is used only to operate your account and process transactions. We do not sell account data to third parties. Retention periods follow the obligations current at the time your account is active.
We use cookies to keep your session active and to remember your account preferences between visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the signed-in account area function on your device.
Your account credentials are your responsibility under these terms. We recommend using a unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately through the live chat or email routes published here.
If you want to request a correction to information we hold, or have a question about how a specific term applies to your account, raise it with the support team using your account reference. We follow the process set out in the current version of these terms.
The questions below cover the points we hear most often when account holders read through these terms for the first time. Each answer gives you the specific action to take or the place to look, rather than sending you in circles.
Access and eligibility depend on your local law and the eligible region status at the time you use the platform. These terms govern how the platform operates on our side. You are responsible for confirming that use is permitted under the laws that apply to you in your location.
Yes. We may update these terms at any time. We do not commit to individual notification for every change. Checking this page periodically is your responsibility. If you continue using the platform after a change is published, that counts as acceptance of the updated terms.
Account closure requests are handled through the support team. After closure, data retention follows the obligations in force at the time. You can request details about what we hold and how long we keep it by contacting support via live chat or the email address in the site footer.
The platform side of each wallet transaction is covered here. The wallet provider's own terms govern their side independently. Both sets of terms apply at the same time. If a dispute arises that involves both sides, contact our support team first with your account reference and transaction details.
Most account details can be updated in the account settings section while signed in. Fields that require wallet verification — such as a linked Nagad or Rocket number — follow the identity steps shown inside the account area. For anything that cannot be self-served, contact support with your account reference.
Raise a written query through the support email published in the site footer. Include your account reference and the specific clause you believe was misapplied. We will review the account record and respond through the same channel. Live chat is available for initial queries if you want to discuss before escalating.